Every customer service is different. That is why krejton has no price list: after a short call you receive a written quote within 2 working days. For human agents, the AI voice agent or both.
Five things decide what your customer service costs. We clarify them together in the call.
Which languages, at what level, and whether one person should cover several languages.
How many calls, emails and chats per month, and how much the volume fluctuates.
Your office hours, evenings, nights or weekends. Pristina is in your time zone.
Phone, email, chat, WhatsApp or social media, on their own or combined.
Dedicated team, partner for call centres, AI voice agent or a combination of AI and people.
In writing, with a clear price and start date, within 2 working days of the call.
Two kinds of agents, two ways of billing. We state the price in the quote.
People
Permanently employed agents in Pristina, as a dedicated team or as a partner for call centres.
AI agent
Answers calls around the clock, answers questions, books appointments and hands over to people.
Combination possible: AI answers, a person takes over Request both
The AI voice agent has no minimum term and can be cancelled monthly.
Why a term? We hire permanent staff for you, train them on your product and keep cover ready. That only pays off for both sides after a few months.
You get to know us in day-to-day work before you commit. If the trial ends without an extension, there are no further costs.
With people: training, team lead, reports and cover. With the AI agent: phone number, call summaries and script maintenance.
Nights (10 pm–6 am) and Sundays as agreed. Your office hours are ours too, with no surcharge.
People: guidelines, selection, training and trial run. AI agent: setup with guidelines, voice and integration. The amounts are in the quote.
Because the price depends on languages, volume, hours, channels and model. A list of starting prices says little about that. After a short call you receive a quote that fits your exact needs.
For human agents, yes: 6 months after the 14-day trial, or 12 months on better terms. The AI agent has no minimum term and can be cancelled monthly.
Within 2 working days of a call of about 30 minutes. The quote states price, term and start date, plus VAT where applicable.
Tell us whether you want people, an AI agent or both, plus languages and volume. You'll get a quote within 2 working days.