People Partner for call centres
Extra people and languages for your call centre.
For call centres and BPOs that want to absorb peaks, cover nights and weekends or add languages. On request under your name and in your systems.
What you get
- extra capacity for peaks, nights and weekends
- languages you're missing
- on request under your name (white label)
- work in your systems
- framework agreement with volume discount
What an engagement can look like
A German directory enquiry service needs 24/7 support in German and English, inbound and outbound.
After the 14-day trial, a minimum term of 6 months.
Prices on request: after a short call you receive a written quote.
Up and running in 10 working days at most
Call
We clarify channels, languages, hours and volume.
30 minutesQuote
A clear price and a start date.
within 2 working daysSelection and training
Agents with vetted language levels learn your product.
5 to 7 working daysStart with a trial
14 days with 1 agent at a fixed price, then at least 6 months.
14 days
How we ensure quality
Vetted language skills
Language interview based on the CEFR, test call with role play, trial shift.
Team lead
One team lead per 12 agents, with call monitoring as agreed.
Reports
Availability, response time and quality, weekly or monthly depending on the model.
Questions about this model
For existing languages within 5 to 10 working days. For larger teams we plan the hiring together.
Yes, if you wish. The agents answer with your name and use your call scripts.
As agreed: our team lead on site or your supervisors directly, with call monitoring and reports.
Get the right quote in 2 minutes
The model is already preselected. A reply within one working day.