krejton offers two kinds of agents: permanently employed people from Pristina and an AI voice agent that answers calls around the clock.
People for relationships and difficult conversations. The AI agent for lots of recurring calls at any time of day.
People
Permanently employed agents in Pristina, trained on your product and managed by a team lead.
AI agent
An AI answers the phone, around the clock. It answers questions, books appointments, creates tickets and hands over to people.
Both work with your script. The difference lies in commitment, billing and what each does best.
| Type | Commitment | Billing | Availability | Strengths | Suits you when … | Price |
|---|---|---|---|---|---|---|
| Human agents | 14-day trial, then at least 6 months; better terms for 12 months | per hour or monthly flat rate per agent | during your service hours, up to 24/7 on request | advice, sales, complaints, all channels | calls need a personal touch and volume is predictable | on request |
| AI voice agent | none, cancel monthly | per call or per minute, plus a one-off setup | 24/7, any number of calls at once | appointments, information, tickets, night service, peaks | many similar calls come in, or volume is small and fluctuating | on request |
Combination possible: AI answers, a person takes over
The AI agent handles simple calls straight away. Anything that needs a personal touch goes, with a summary, to your team or to our permanently employed agents in Pristina.
Request bothA dedicated team for your company or extra people for your call centre. Both start with a 14-day trial at a fixed price.
| Model | For whom | Team size | Billing | Team lead | Technology | Price | More |
|---|---|---|---|---|---|---|---|
| Dedicated team | Companies with a steady need for 1 to 10 agents | 1 to 10 agents | per hour or monthly flat rate per agent | dedicated | ours or yours | on request | View dedicated team |
| Partner for call centres | Call centres and BPOs with peaks or missing languages | from 2, fully scalable | per hour, framework agreement with volume discount | as agreed | yours or ours | on request | View partner model |
Questions about orders, contracts and invoices, friendly and following your call script.
First aid for faults, access and setup, with a clean handover to your team.
Appointments, inbox and data maintenance for founders and small teams.
Hotline, order taking and follow-up questions, during your service hours.
Existing customers, appointment setting and follow-ups, only where there is clear interest.
Phone, email and tickets, chat, WhatsApp and social media from one source.
Every language level is vetted, in an interview and on the phone.
Answer a few short questions. We'll suggest people, an AI agent or both, and you pick an appointment straight away.