People Dedicated team
Your own team, led by us.
1 to 10 agents work only for you. We hire, train, lead and provide cover. You have a dedicated team lead as your point of contact.
What you get
- 1 to 10 agents just for you
- a dedicated team lead as your contact
- call script and training on your product
- weekly report on availability, response time and quality
- cover for holidays and sickness included
What an engagement can look like
A Swiss subscription provider sells to existing customers by phone with two German-speaking agents.
After the 14-day trial, a minimum term of 6 months.
Prices on request: after a short call you receive a written quote.
Up and running in 10 working days at most
Call
We clarify channels, languages, hours and volume.
30 minutesQuote
A clear price and a start date.
within 2 working daysSelection and training
Agents with vetted language levels learn your product.
5 to 7 working daysStart with a trial
14 days with 1 agent at a fixed price, then at least 6 months.
14 days
How we ensure quality
Vetted language skills
Language interview based on the CEFR, test call with role play, trial shift.
Team lead
One team lead per 12 agents, with call monitoring as agreed.
Reports
Availability, response time and quality, weekly or monthly depending on the model.
Questions about this model
Yes. You see the profiles with vetted language levels and talk to the candidates before we start.
Cover is included in the price. A trained colleague takes over and you won't notice a thing.
Yes. We work in your ticketing or phone system, or provide ours.
Get the right quote in 2 minutes
The model is already preselected. A reply within one working day.